A Padoq app for your utilities company can offer a superior user experience, reduce organisational inefficiencies, and improve customer retention.
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Offer a superior user experience, increasing customer satisfaction and retention rates
Provide information and support in real time through newsfeeds, forums, and direct messaging – improving operational efficiency and reducing contact centre workload
Increase user management capabilities and financial efficacy by enabling users to submit readings in-app, reducing the need for representative cost and time to attend the property.
Improve cashflow with easier user information submission, facilitating quicker reconciliation of payments required
Simple meter reading submission
Payment facility for users including statement of account and automated payment reminders
Newsfeed for brand, service status and FAQ real time information sharing
Personal document/invoice/contract section under each user’s personal login
Allow your members to create their own forums so that they build a community within your app
Direct messaging for private discussions/actions