Customer Success Story: Vita Student

Here at Padoq, we love a customer success story, and today we’re sharing our client Vita Student. We helped them transform their current app from zero to hero.

The challenge

Vita Student delivers the UK’s best student accommodation experience to University Students across the UK. It’s essential that they offer this tech-savvy demographic the ability to interact with Vita through first-class digital experiences. They had an app to enable students to access their available services, quickly and easily.

However, they realised that even with this solution in place, their social spaces weren’t being managed effectively. They needed a solution that delivered excellent customer service digitally, that crucially could help them build strong communities within their buildings.

The solution

Vita’s tenants are a tech-savvy community of students so the app makes their lives easier from day one. The app is used from the second students move in, allowing them to onboard themselves quickly and easily. Completing snag lists, benefitting from Vita’s VIP discounts, and getting access to amenities in the building, make it a highly functional and sticky solution. Central to the app are the communities, which come out of the box, but were then configured to meet Vita Student’s exact requirements. Now Vita can build and manage their own social communities, to suit a range of needs.

The customer success outcome

Students can now get the most of the Vita Student offers. Like-minded people can find each other easily, communicate regularly, and get together in those communal spaces. Whether it’s the Computer Scientists group, the musicians network or the cooking club, the students have a dedicated multi-functional comms channel included in the Vita Student App.

Attendance at Vita events has also been better. For the Vita staff, they’ve seen a reduction in time spent on admin tasks as students use the app to manage their own services and bookings. Staff have more time to focus on more valuable activity. Before the pandemic, smaller communities within buildings saw the bulk of the activity in the app.

However, since the lockdown, Vita Student have used the app to create one big community across their whole nation-wide estate. Whether it’s Virtual house parties with DJ sets, cookery classes, or exercise classes the students can join these events whilst staying home, knowing that Vita is looking after their physical and mental well being.

A wonderful testimonial

“We were really impressed with the eagerness from Padoq to really get the most out of the platform for Vita Student. The team have a can-do attitude, a passion for the product and an aspirational viewpoint to make the product do the most it can for us. Everyone really believes in what Padoq is and has a real passion for it.”